Orientation Frequently Asked Questions


SLO Days FAQs

Why did Cal Poly change to a virtual format for SLO Days?

Out of an abundance of caution for all of our campus community members and guests, especially those who are most vulnerable, we are offering SLO Days virtually this year. This decision was made in accordance with CSU and public health standards that guide our decisions and practices. 

How do I register for Virtual SLO Days and WOW?

In March, beginning approximately 24 hours after a student has accepted their offer to Cal Poly, they will be able to view the "Orientation Events" tab on their MyCalPoly Portal. Follow the links to complete your registration for both programs, including adding any parents/supporters for SLO Days. Please note that your date is not secure until we receive a payment from your registration. Click here to learn more about the registration guidelines. 

What is the deadline to register for Virtual SLO Days and WOW?

Please register prior to the first SLO Days session on July 27, 2020. Please note that your date is not secure until we receive payment for your registration. 

Regular registration for orientation (both SLO Days and WOW) ends on July 27, 2020 at 11:59 p.m. (PST). Anyone who completes registration after 11:59 p.m. (PST) on July 27 will automatically incur a late registration fee of $75 to their orientation package.

Who is invited to attend Virtual SLO Days and Week of Welcome?

Virtual SLO Days and Week of Welcome attendance is mandatory for all first-time freshman and transfer students. These events are optional for readmitted students, parents and supporters. Readmitted students musy first receive approval from their College Advising Center to skip these events. Please follow the steps here to register for SLO Days and WOW. For additional information, please visit the Cal Poly Admissions website.

Can parents and supporters attend Virtual SLO Days and WOW?

Yes! Parents and supporters of Cal Poly students are strongly encouraged (but not required) to attend Virtual SLO Days. A maximum of two supporters are allowed per student. Virtual SLO Days is a great opportunity to learn how to support their new Mustang, gain insights and helpful resources, and get connected with other Cal Poly parents and supporters.

Students can add parents/supporters (up to two people) to their SLO Days registration via the "Orientation Events" tab on their Cal Poly Portal. If your student has completed their registration before adding their supporters, please complete the Orientation Request Form. 

How do I change my SLO Days session date?

In order to change your SLO Days session date you will need to complete our Orientation Request Form. To find the form, click here: Orientation Request Form. 

I cannot attend any of the sessions or the session I wish to attend is full. What can I do?

Sessions have limited capacity and space is not guaranteed until the registration fee has been received. There is no wait list for closed/locked sessions. In extreme circumstances, students may be granted an exception to change SLO Days date into a full session. To file for an exception, complete the Orientation Request Form. 

If I have a sudden change of plans and can't attend the event on any available dates, can I get a refund?

Sessions have limited capacity and space is not guaranteed until the registration fee has been recieved. There is no waitlist for closed/locked sessions. In extreme circumstances, students may be granted an exception to change SLO Days dates into a full session. To file for an exception, complete the Orientation Request Form. 

One or more of my supporters can no longer participate, what do I do?

In order to receive a refund, for a parent/supporter you will need to fill out our Orientation Request Form. Due to COVID-19, we have changed our refunds policy. Full refunds will be issued back to the supporters and parents if they are no longer able to participate in SLO Days. To request a refund, complete the Orientation Request Form and a staff member will contact you. 

Do I qualify for a SLO Days fee reduction?

Fee reductions are based on individual students need. The University and the New Student & Transition Programs has worked closely with Financial Aid to make sure we are able to cover the maximum number of students. Fee Reductions are assigned directly to the student's reservation system and do not require any additional action on the student's part for the reduction to be applied. 

My payment is not going through, what do I do?

Our system does not accept international credit cards. We suggest that if you have a credit card that is not an international one, to please proceed with the payment. In the case that you only have an international credit card, please complete your payment via "International Payment (Flywire)" under your 'My Reservation' tab on your orientation registration account. 

If I already paid for SLO Days, will there be a refund for the change to virtual?

Yes, for those that already submitted a full payment for SLO Days, the university will refund the portions of our tradition SLO Days program that are not included in the virtual format such as on-campus housing, meals, parking and more. The university will send this automatically by the end of August. No follow-up is necessary. 

Where do I go to find the event schedule?

Your virtual SLO Days schedule and information will be available on the Cal Poly Now mobile application. Please download the "Orientation 2020" guide today. New information will be available in July to start planning for your upcoming sessions. 


Campus Resource Websites and Contacts

Here are some important campus resource websites to get you going.


WOW FAQs Coming Soon!

 

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